Question 1

Can I define product exceptions on an eligible collection?

Accepted Answer

Yes. When you enable a collection, all products within it get the Make an Offer button. Use the Product Block feature to exclude individual products — blocked products will never show the offer option, regardless of collection settings.

Question 2

Can I stop negotiation on my entire store temporarily?

Accepted Answer

Absolutely. Go to Settings within the app, choose Disable, and click Submit. The Make an Offer button will disappear from every page. When you re-enable, all your configurations, content, and settings come back instantly.

Question 3

How does pricing work?

Accepted Answer

Lury is free to install. We charge only 1% on offers that convert to a fully paid order. All other offers — countered, declined, or abandoned — are completely free and unlimited.

Question 4

Can customers share discount codes?

Accepted Answer

No. Every accepted offer generates a unique, single-use discount code tied to that specific transaction. Codes cannot be shared, reused, or scraped — eliminating discount leakage entirely.

Question 5

Does Lury support multiple languages?

Accepted Answer

Yes. Lury has full multi-language support built in. The offer popup, button text, and all customer-facing messages automatically adapt to your store's language settings.

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